Before you write, it is worth checking the frequently asked questions — most answers are there and you will get them instantly.
We would rather hear about a problem than have you give up on an order.
Use Account > Contact us in the app. It goes straight into our support queue and gives you a reference number, and it is the channel we watch most closely. If you are signed in, your message is linked to your account so we can see the order you are asking about without you having to quote numbers.
Open the order in Orders and raise a support ticket or a return from the order itself. That attaches the order to your request automatically, which is quicker than describing it. You can follow the reply in Account > Support.
Email: [CLIENT TO SUPPLY: support email address]
Phone: [CLIENT TO SUPPLY: support phone number]
Hours: [CLIENT TO SUPPLY: support hours]
[CLIENT TO SUPPLY: registered business name]
[CLIENT TO SUPPLY: registered business address]
If a complaint has not been resolved to your satisfaction, the Consumer Protection (E-Commerce) Rules, 2020 entitle you to escalate to our grievance officer: [CLIENT TO SUPPLY: grievance officer name, email and phone]. Complaints are acknowledged within forty-eight hours and we endeavour to resolve them within one month.
Shops in and around Bijnor that would like to list their stock can use any of the channels above and say that the enquiry is about selling.